Notice of Privacy Practices

This notice describes how medical and mental health information about you may be used and disclosed and how you can access this information. Please review it carefully.

I. Our Commitment To Your Privacy

At Insight Counseling Group, we understand that your health and mental health information is personal and confidential. We are committed to protecting your protected health information (“PHI”) and maintaining your privacy in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (“HIPAA”).

This Notice describes:

  • How we may use and disclose your protected health information

  • Your rights regarding your information

  • Our legal responsibilities related to your information

This Notice applies to all clinicians, employees, trainees, contractors, and operations associated with Insight Counseling Group.

We are required by law to:

  • Maintain the privacy and security of your protected health information

  • Provide you with this Notice of Privacy Practices

  • Follow the terms currently in effect

  • Notify you if a breach occurs involving unsecured protected health information when required by law

We reserve the right to revise this Notice at any time. Updated versions will be available upon request and on our website.

II. How We May Use and Disclose Your Information

We may use and disclose your protected health information for the following purposes:

Treatment

We may use or share your information to provide, coordinate, or manage your mental health treatment and related services.

Examples include:

  • Coordination between clinicians within Insight Counseling Group

  • Consultation with other healthcare providers

  • Referrals to specialists or other providers

  • Clinical supervision or case consultation

Payment

We may use and disclose information to obtain payment for services provided.

Examples include:

  • Billing insurance companies

  • Determining eligibility or coverage

  • Collecting payment

  • Processing claims

Healthcare Operations

We may use or disclose information for practice operations, including:

  • Quality improvement

  • Staff training and supervision

  • Administrative operations

  • Legal compliance

  • Audits and accreditation activities

III. Uses and Disclosures That May Require Your Authorization

Certain uses and disclosures require your written authorization.

Psychotherapy Notes

Psychotherapy notes receive additional protection under HIPAA. We will not use or disclose psychotherapy notes without your written authorization except as permitted or required by law, including:

  • For your treatment

  • For supervision or training

  • To defend against legal claims made by you

  • For certain oversight activities required by law

  • To prevent a serious threat to health or safety

Marketing

We do not sell your protected health information or use your information for marketing purposes without your authorization.

IV. Uses and Disclosures That Do Not Require Authorization

We may disclose protected health information without your authorization in certain situations permitted or required by law, including:

  • When required by federal or state law

  • Reporting suspected abuse or neglect

  • Preventing serious threats to health or safety

  • Health oversight activities and audits

  • Court orders or lawful legal processes

  • Law enforcement purposes

  • Coroners or medical examiners

  • Workers’ compensation claims

  • Certain government or national security functions

  • Approved research activities

V. Communications and Electronic Systems

Insight Counseling Group may communicate with you through:

  • Phone calls

  • Voicemail

  • Email

  • Text messaging

  • Secure electronic health record portals

  • Telehealth platforms

These communications may include:

  • Appointment reminders

  • Scheduling information

  • Billing matters

  • General practice communication

While we take reasonable precautions to protect confidentiality, electronic communications may carry some risk. You may request alternative methods of communication at any time.

VI. Disclosures to Family Members or Others

With your permission, or when appropriate under applicable law, we may share relevant information with family members, caregivers, or others involved in your care or payment for services.

You may object to or restrict these disclosures unless emergency circumstances prevent us from obtaining your preferences.

VII. Your Rights Regarding Your Information

You have the following rights regarding your protected health information:

Right to Access Your Records

You may request access to or copies of your records, excluding psychotherapy notes in certain circumstances.

Requests must generally be fulfilled within 30 days.

Right to Request Corrections

You may request corrections or amendments to your records if you believe information is inaccurate or incomplete.

Right to Request Restrictions

You may request limits on certain uses or disclosures of your information. While we are not always required to agree, we will consider all requests carefully.

Right to Confidential Communications

You may request that we contact you in a specific way or at a specific location.

Right to an Accounting of Disclosures

You may request a list of certain disclosures made outside of treatment, payment, and healthcare operations.

Right to a Copy of This Notice

You have the right to receive a paper or electronic copy of this Notice at any time.

VIII. Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Insight Counseling Group
801-346-7011
intake@insightcounselingutah.com

You may also file a complaint with the U.S. Department of Health and Human Services.

You will not be retaliated against for filing a complaint.